How can I prepare for floods?

Insurance cover

• My family flood plan
• Insurance Cover
• Advice for elderly & those with mobility difficult
• What can I do with my pets?
• How will I know a flood is coming?

When claiming for flood damage on your insurance remember the do's and don'ts below:

• Do make sure that you have home insurance and that you are covered for flood damage
• Do telephone your insurance company’s 24-hour emergency helpline to get the process started as soon as possible.
• Do commission immediate emergency pumping and repair work to protect your property from further damage.
• Do get advice from your insurance company on reputable contractors and builders.
• Do check your policy booklet to see if the loss or damage is covered under your policy (see also your insurance company’s website). If so, check the limits of such cover.
• Do complete the claim form confirming the cause of damage and enclose repair/replacement estimates.*
• Do check with your insurer if you have to move into alternative accommodation, as this is often covered by your policy.?
• Do make sure your insurance company knows where to contact you if you have to move out of your home.
• Do keep an inventory of all your written and telephone correspondence with your insurance company.
• Do record the damage caused by the flood on a camera or video recorder.
• Do mark the water levels on the walls for reference.
• Don't begin any work without the approval of your insurance company.
• If possible don't throw anything out before it is seen by an assessor, alternatively photograph items before disposal

*Remember your insurance policy is not a maintenance contract. Normal wear and tear is not included under your policy.